Refund and cancellation terms
What these terms cover
These terms apply to paid advisory engagements with NodeCompute Grid Advisory for financial audit of retail POS finance applications—including control walkthroughs, interest and fee reviews, decision-trail testing, settlement matching, disclosure audits, and exception testing. This website does not process payments. Refunds relate to invoices paid under a signed engagement letter.
Eligibility
Refunds are considered when we cancel work we cannot deliver, when a prepaid phase is unused because we failed to start within the agreed window for reasons within our control, or when both parties agree in writing to unwind unused scope. A change of mind after walkthroughs, sampling, or paper drafting has started does not by itself create a refund right.
Timeframe to request
Email audit@nodecomputegrid.digital within fourteen (14) days of the issue arising, or of payment for a prepaid phase that was not started—whichever applies. Include the invoice reference, engagement name, and a short description of the request.
Full and partial refunds
- Full refund: May apply when we cancel before kickoff work begins, or when a deposit covers a phase we never started for reasons within our control.
- Partial refund: May apply when unused scope can be separated—for example remaining unstarted sample weeks after an agreed early close—less time already spent on planning, access coordination, and papers already issued.
Non-refundable items
- Time already spent on till walks, interviews, sample selection, recalculation, and drafting.
- Working papers, mismatch logs, and annexes already delivered.
- Travel booked for an agreed store visit after you confirmed the date.
- Deposits marked non-refundable in the letter when they reserve a scarce till window or practitioner calendar.
Cancellation and rescheduling
If you cancel more than ten (10) business days before a confirmed on-site walkthrough, prepaid fees for that visit may be moved to a new date within ninety (90) days, subject to store access and our calendar. Cancellations inside ten business days may forfeit the deposit that reserved that window. Rescheduling should be requested as early as possible; repeated moves may need a revised fee schedule.
Deposits, no-shows, and work already started
Deposits reserve planning time and store access. If the named contacts do not attend a confirmed kickoff or till window without timely notice, the deposit may be retained. Once work has started—access confirmed, samples pulled, narratives in draft—fees for completed portions remain payable even if later phases are cancelled.
Materials
We do not sell physical goods. Copies of working papers already issued are not returnable for refund. If you supplied original printouts, we return them on request after the engagement closes; we may keep copies as professional records as described in the letter.
Refund process, timing, and method
Approved refunds go back to the original payment method where possible, or by bank transfer to the paying entity. Processing typically takes ten to fifteen (10–15) business days after written approval, depending on banks. We confirm the amount and method by email before initiating transfer.
Exceptions
Store closures, denied till access, or other events outside our control are usually handled by rescheduling rather than refund. Nothing in this policy limits mandatory rights under applicable Malaysian law.
Contact for refund requests
NodeCompute Grid Advisory · audit@nodecomputegrid.digital · +60 03125-4231 · Lg Plaza Jln Tunku Abdul Rahman, Kuching, Sarawak, 93100, Malaysia